Privacy policy

Mystic Exotics maintains a thorough commitment to your privacy and protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cth).


By visiting our website for purchasing goods; using an insurance portal, authorising an insurance intermediary or referrer to provide us with your Personal Information otherwise providing us with your Personal Information, you consent to your Personal Information being collected, stored, used and disclosed by us as set out in this privacy policy.

This website may contain links to third party websites. As we are not responsible for how these third party websites collect, use and store your information, we recommend you review their privacy policy prior to accessing and/or using their website.


What personal information we collect

Mystic Exotics collects personal information to purposefully conduct our business and services as a pet services and e-commerce organisation. Any personal information we collect is done so when you perform a transaction on our website, register, subscribe to our newsletter or contact us.

Personal information we do collect includes your:

  • full name;
  • residential, billing and/or business postal address;
  • email addresses;
  • bank account, credit card and/or other payment details;
  • any information that you provided to us by you during your account creation process or added to your user profile;
  • any information collect when you place an order via a Website or an application to purchase goods and/or services;
  • preferences and password for using this site and your computer and connection information; and
  • any information that you otherwise share with us.

All personal information that we collect will be done so in a lawful and unobtrusive manner.

Mystic Exotics ensures that credit card numbers are not stored within their system, as they are securely managed by reputable third-party payment processors.


How we collect your Personal Information

  1. Information may be gathered through various methods depending on the services being offered, which may include, but are not limited to:
  • Obtaining directly from you through our websites;
  • When you make an order or inquiry through our website or app;
  • Via our insurance-related portal;
  • Over the phone;
  • In written form;
  • Via email; and/or
  • From third parties (like social media platforms and other data providers, your insurance broker, premium funders, claims managers, other service providers, or publicly available sources). Each third party is also required to adhere to the relevant privacy guidelines.


If you choose to share information with us voluntarily, even if we have not requested it, we will not retain this information and will take steps to de-identify it.


IP addresses

This website may gather Internet Protocol (IP) addresses. IP addresses are allocated to computers on the internet to distinguish them uniquely within the worldwide network. We gather IP addresses as a component of the service of offering internet session management and for security and site experience objectives. Additionally, we may gather and utilize web log, computer, and connection information for security reasons and to aid in the prevention and detection of any misuse or fraudulent activities related to this website.


Using this website


We use cookies and other tracking technologies to enhance your experience on our website. These technologies allow you to easily login to your account, maintain a shopping cart, retrieve insurance quotes, and make purchases. Mystic Exotics may utilize this information to improve user experience and provide more relevant advertising and marketing messages.


By utilizing the website and consenting to this policy, you authorize us to place and retain cookies on your browser. These cookies gather restricted data concerning your browser type, IP address, visited web pages, and web page statistics. Throughout this process, we do not gather or utilize any information that could personally identify you. The information remains anonymous and is utilized to facilitate personalized digital advertising and reporting. Furthermore, third-party entities with whom we have engaged to offer services on our website (such as PayPal) may also place and access cookies on your browser.


How we use your personal information

  • All personal information collected, used, and disclosed by us will be done so solely for the purpose for which it was collected and in accordance with our Privacy Policy. Our use and disclosure of your personal information is aimed at enabling us to operate as an e-commerce business, provide products and services, and enhance your user experience.
  •  
  • As part of our e-commerce business and the administration of insurance products and services, we may collect information for various purposes, including:
  •  
  • 1. Providing goods and services purchased through our website or application.
  • 2. Arranging the delivery of purchased products and coordinating with couriers.
  • 3. Facilitating payment for products and services.
  • 4. Addressing customer inquiries and communicating with you regarding your requests and feedback.
  • 5. Processing returns or refunds in line with our return policy and any necessary product recalls.
  • 6. Assisting in risk assessment, evaluating insurance requests, managing insurance policies and claims, and verifying the information provided.
  • 7. Improving our products and services, including analyzing website usage.
  • 8. Offering our products and services to customers and potential customers.
  • 9. Assisting in the development and identification of products and services that may be of interest to customers, potential customers, brokers, and their respective customers.
  • 10. Carrying out billing and debt-recovery functions.
  • 11. Conducting administrative tasks, ensuring account security, detecting fraud, preventing losses, procuring goods and services, developing and enhancing product and service quality, and conducting market and customer research (including data and trend analysis and matching) to enhance our provision of products and services to you.


Consent to use your personal information


Your personal information will only be utilized for marketing purposes if you have explicitly or implicitly given your consent. Implicit consent is assumed when you sign up to use our website, register your email address, or participate in any promotions that require you to disclose your email address.


By registering or making a purchase from Mystic Exotics, you are granting Mystic Exotics permission to use your personal information, including your email address and other associated details, to provide you with offers and information about our products and services. All electronic communications will adhere to the requirements of the Spam Act 2003 (Cth).


If at any point you no longer wish to receive such communications, you can request us to refrain from sending them to you or sharing your information with third-party organizations for that purpose. You can do this by utilizing the "unsubscribe" feature in direct marketing communications or by contacting us using the provided contact details.


Rest assured, we will not sell or trade your personal information for marketing or any other purposes.


Disclosure of your personal information

We will only share your Personal Information when necessary to provide or manage a product or service you have requested, or for the purposes outlined in our privacy policy. Your personal information may be disclosed to various parties, including our related companies, brokers, third parties, advertisers, delivery partners, insurers, claims management providers, regulatory authorities, credit-reporting agencies, business strategy managers, law enforcement, and any other entities informed to you during collection.


Accuracy, Access and Correction of your personal information


In most instances, you may have the ability to access the personal information we have on file for you. Requests for access to your personal information will be handled in accordance with the Australian Privacy Principles. To request access, please contact our Privacy Officer via email or by sending a written request to our postal address. We strive to address all access requests promptly. However, if the request involves a large amount of information or information that is not currently in use, it may take additional time to provide a response. Please note that we may charge a fee for access if there are costs associated with retrieving your information. However, we will not charge a fee for your application for access.


There may be circumstances where we are unable to grant you access to your personal information. This could occur if granting access would be unlawful, infringe on another person's privacy, or hinder an ongoing investigation into unlawful activity. Additionally, access may be refused if the information is related to existing or anticipated legal proceedings and is not discoverable through the legal process. If access is refused, we will provide you with an explanation for our decision.


We take measures to ensure the accuracy, completeness, and currency of your Personal Information when collecting, using, or disclosing it. However, we also rely on you to inform us of any changes to your Personal Information. If you believe any of your information is incorrect, please update your details through your account or contact us as soon as possible using the provided contact information.


Security of your personal information

We prioritize the security of your personal information when it comes to its usage, collection, and storage. We take all necessary precautions to ensure that unauthorized individuals or third parties do not access, disclose, or collect your personal information. Our commitment to data protection is further reinforced by the implementation of captcha and adherence to the Google Privacy Policy and Terms of Service.


Nevertheless, it is important to note that no data protection measures can provide absolute security. Despite our best efforts, we cannot guarantee the complete security of your Personal Information. If you become aware of or suspect any security breaches, we kindly request that you notify us as soon as possible.



Privacy Policy changes

Please be aware that our Privacy Policy is subject to change periodically and will be updated on our website. It is important to note that we are not obligated to notify you of these changes through digital written communications such as email. Therefore, we kindly request you to review this Policy on our website before sharing any Personal Information with us to stay informed about any modifications.